SHIPPING & RETURNS
SHIPPING & DELIVERY
We currently ship all across India only through our logistic partner FEDX .
Shipping costs are calculated based on cumulative weight of entire order and are different for domestic and international delivery.
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number) any extra cost towards re-delivery shall be claimed by the user placing the order.
Shipment/delivery time, of the order processing starts from the day of receipt of the payment confirmed against the order placed with Mohawk. Mohawk shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond our control.
Delivery of orders would be done address specific not person specific.
All Duties and taxes for international shipping shall be borne by the customer. Crea Marketing Services Pvt. Ltd. is not liable to pay any Duties or Taxes for International Shipping.
RETURNS & EXCHANGES
Easy Return and Exchange/ Refund within 15 days of the purchase date.
Mohawk acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets.
Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered, else Crea Marketing Services Pvt. Ltd. will not be liable to accept the merchandise. In such cases, the customer can write in to firstname.lastname@example.org and a prompt response is guaranteed from our end. We will investigate the case and repair/ replace the merchandise in entirety.
In cases wherein due to usage of the merchandise, some part of the product is damaged, such as hardware – locks, studs, screws , buckles, straps, will only be repaired within a period of 15 days from the time of receipt of the merchandise after dispatch from our warehouse.